Engineering and
maintenance of equipment
medical-hospital equipment
Engineering and
maintenance of equipment
medical-hospital equipment
Engineering and maintenance of equipment medical-hospital equipment
Specialized technical assistance in high complexity, with preventive and corrective maintenance, calibration, and end-to-end documentation.
Specialized technical assistance in high complexity, with preventive and corrective maintenance, calibration, and end-to-end documentation.
Metrics that prove the process
Metrics that prove the process
Metrics that prove
the process
clients in
Brazil and Abroad
clients in
Brazil and Abroad
provided assistance
monthly
provided assistance
monthly
specialties
surgical services provided
surgical specialties served
Essential services for surgical equipment of high complexity
Essential services for surgical equipment of high complexity
Essential services for surgical equipment of high complexity
From preventive maintenance to advanced repairs, we provide technical support with original parts, traceability, and agility to reduce equipment downtime.
From preventive maintenance to advanced repairs, we provide technical support with original parts, traceability, and agility to reduce equipment downtime.
Preventive Maintenance
Preventive Maintenance
Preventive plans and routines to reduce failures, increase the lifespan, and keep the equipment ready for the surgical center, with a checklist and execution record.
Preventive plans and routines to reduce failures, increase the lifespan, and keep the equipment ready for the surgical center, with a checklist and execution record.
Preventive plans and routines to reduce failures, increase the lifespan, and keep the equipment ready for the surgical center, with a checklist and execution record.
Corrective Maintenance
Corrective Maintenance
Accurate diagnosis and technical intervention to put the equipment in operation safely, prioritizing agility in turnaround and compliance with the process.
Accurate diagnosis and technical intervention to put the equipment in operation safely, prioritizing agility in turnaround and compliance with the process.
Accurate diagnosis and technical intervention to put the equipment in operation safely, prioritizing agility in turnaround and compliance with the process.
Calibration
Calibration
Calibration with technical documentation and traceability, ensuring performance within specification and support for the hospital's internal requirements.
Calibration with technical documentation and traceability, ensuring performance within specification and support for the hospital's internal requirements.
Calibration with technical documentation and traceability, ensuring performance within specification and support for the hospital's internal requirements.
Specialized Repair
Specialized Repair
Advanced repairs for high-complexity surgical technologies, with a factory-trained team and a focus on verifiable quality at every stage.
Advanced repairs for high-complexity surgical technologies, with a factory-trained team and a focus on verifiable quality at every stage.
Advanced repairs for high-complexity surgical technologies, with a factory-trained team and a focus on verifiable quality at every stage.
Technical Support
Technical Support
Technical support from start to finish: triage, guidance, status updates, and service evidence to facilitate approval and internal audits.
Technical support from start to finish: triage, guidance, status updates, and service evidence to facilitate approval and internal audits.
Technical support from start to finish: triage, guidance, status updates, and service evidence to facilitate approval and internal audits.
Exclusive representatives in technical assistance
Exclusive representatives in technical assistance
Exclusive representatives in technical assistance
ConMed
Exclusive technical assistance for ConMed equipment, with documentation and traceability from start to finish.
See equipment served
Zimmer Biomet
Exclusive technical support for the Zimmer Biomet line, with agility in turnaround and quality standards.
See equipment served
3Shape
Exclusive technical support for 3Shape solutions, with a specialized team and documented processes.
See equipment served
SprintRay
Technical assistance for SprintRay, with specialized support, documented processes, and a focus on continuous performance.
See equipment served
3D Brilhante
Technical support for 3D Shining, with documented maintenance and calibration for reliable and safe measurements.
See equipment served
Pal MicroAire
Technical assistance for Pal MicroAire, with precise diagnosis, fast turnaround, and traceable process.
See equipment served
ConMed
Exclusive technical assistance for ConMed equipment, with documentation and traceability from start to finish.
See equipment served
Zimmer Biomet
Exclusive technical support for the Zimmer Biomet line, with agility in turnaround and quality standards.
See equipment served
3Shape
Exclusive technical support for 3Shape solutions, with a specialized team and documented processes.
See equipment served
SprintRay
Technical assistance for SprintRay, with specialized support, documented processes, and a focus on continuous performance.
See equipment served
3D Brilhante
Technical support for 3D Shining, with documented maintenance and calibration for reliable and safe measurements.
See equipment served
Pal MicroAire
Technical assistance for Pal MicroAire, with precise diagnosis, fast turnaround, and traceable process.
See equipment served
ConMed
Exclusive technical assistance for ConMed equipment, with documentation and traceability from start to finish.
See equipment served
Zimmer Biomet
Exclusive technical support for the Zimmer Biomet line, with agility in turnaround and quality standards.
See equipment served
3Shape
Exclusive technical support for 3Shape solutions, with a specialized team and documented processes.
See equipment served
SprintRay
Technical assistance for SprintRay, with specialized support, documented processes, and a focus on continuous performance.
See equipment served
3D Brilhante
Technical support for 3D Shining, with documented maintenance and calibration for reliable and safe measurements.
See equipment served
Pal MicroAire
Technical assistance for Pal MicroAire, with precise diagnosis, fast turnaround, and traceable process.
See equipment served
Send your equipment in 3 steps
Send your equipment in 3 steps
In three steps, you organize shipping, Invoice, and diagnostics clearly, reduce delays, and speed up Toolmed's service, with complete information from screening to repair.
In three steps, you organize shipping, Invoice, and diagnostics clearly, reduce delays, and speed up Toolmed's service, with complete information from screening to repair.
01
Shipping data
Copy the company name, CNPJ, and address to label and dispatch.
01
Shipping data
Copy the company name, CNPJ, and address to label and dispatch.
02
Invoice
02
Invoice
03
Report of the defect
03
Report of the defect
Registration data and address of the assistance
Use this information as the recipient when sending to our technical support. Include the company name, CNPJ, and address on the label, confirm the Technical Support department and, when necessary, add contact information and receiving hours.
Tip: identify the box with hospital or client and phone number.
Registration data and address of the assistance
Use this information as the recipient when sending to our technical support. Include the company name, CNPJ, and address on the label, confirm the Technical Support department and, when necessary, add contact information and receiving hours.
Tip: identify the box with hospital or client and phone number.
Data for issuing an Invoice
Issue the shipment invoice for maintenance with the correct details to avoid returns and delays. Fill it out as a shipment for repair or maintenance, describe the equipment, model, and serial number, and provide the accessories sent. If applicable, include the service order and contact information of the responsible person.
Data for issuing an Invoice
Issue the shipment invoice for maintenance with the correct details to avoid returns and delays. Fill it out as a shipment for repair or maintenance, describe the equipment, model, and serial number, and provide the accessories sent. If applicable, include the service order and contact information of the responsible person.
Equipment defect report
Tell what is happening to speed up diagnosis and repair. Describe the symptom and when it occurs, record previous attempts at correction, inform urgency and impact on the surgical schedule. Whenever possible, attach photos or videos and identify the responsible technician.
Equipment defect report
Tell what is happening to speed up diagnosis and repair. Describe the symptom and when it occurs, record previous attempts at correction, inform urgency and impact on the surgical schedule. Whenever possible, attach photos or videos and identify the responsible technician.
Send your equipment in 3 steps
In three steps, you organize shipping, Invoice, and diagnostics clearly, reduce delays, and speed up Toolmed's service, with complete information from screening to repair.
Registration data and address of the assistance
Use this information as the recipient when sending to our technical support. Include the company name, CNPJ, and address on the label, confirm the Technical Support department and, when necessary, add contact information and receiving hours.
Tip: identify the box with hospital or client and phone number.
Registration data and address of the assistance
Use this information as the recipient when sending to our technical support. Include the company name, CNPJ, and address on the label, confirm the Technical Support department and, when necessary, add contact information and receiving hours.
Tip: identify the box with hospital or client and phone number.
01
Shipping data
Copy the company name, CNPJ, and address to label and dispatch.
Data for issuing an Invoice
Issue the shipment invoice for maintenance with the correct details to avoid returns and delays. Fill it out as a shipment for repair or maintenance, describe the equipment, model, and serial number, and provide the accessories sent. If applicable, include the service order and contact information of the responsible person.
Data for issuing an Invoice
Issue the shipment invoice for maintenance with the correct details to avoid returns and delays. Fill it out as a shipment for repair or maintenance, describe the equipment, model, and serial number, and provide the accessories sent. If applicable, include the service order and contact information of the responsible person.
02
Invoice
Issue the shipment invoice with model, series, and accessories to avoid delays.
03
Report of the defect
Describe the symptom, when it occurs, and the urgency to expedite the repair. Corporate name, CNPJ, and address to label and dispatch.
Equipment defect report
Tell what is happening to speed up diagnosis and repair. Describe the symptom and when it occurs, record previous attempts at correction, inform urgency and impact on the surgical schedule. Whenever possible, attach photos or videos and identify the responsible technician.
Equipment defect report
Tell what is happening to speed up diagnosis and repair. Describe the symptom and when it occurs, record previous attempts at correction, inform urgency and impact on the surgical schedule. Whenever possible, attach photos or videos and identify the responsible technician.
Evidence of the service for those who need compliance
Evidence of the service for those who need compliance
Evidence of the service for those who need compliance
Each maintenance generates technical documentation and traceability to support audits, internal approvals, and standardization of the process.
Checklists and records by stage
Checklists and records by stage
Original parts and compliance control
Original parts and compliance control
History and tracking for internal audits
History and tracking for internal audits
Compliance
Evidence
ISO 13485
The confidence of those who cannot stop
The confidence of those who cannot stop
The confidence of those who cannot stop
"
TOOLMED always provides precise service, evaluations even in photos and videos with problem diagnosis, original parts, fast and practical service, and even better results, tested by specialists in medical equipment maintenance in general.
Bio2 Import and Trade
"
It is good to know that we can count on TOOLMED when needed. A company providing authorized technical assistance that always delivers quality services with agility and the expertise of those trained by the manufacturers themselves.
Implant Surgical Materials
Do you have questions about
NF, packaging, or shipping?
Ask questions, request a quote, or send information for technical support.
We respond quickly and with traceability.
Do you have questions about
NF, packaging, or shipping?
Ask questions, request a quote, or send information for technical support. We respond promptly and with traceability.
Do you have questions about
NF, packaging, or shipping?
Ask questions, request a quote, or send information for technical support.
We respond quickly and with traceability.